Returns

We are pretty sure you will fall in love with your Bobana pieces straight away, however if you are not 100% happy with your items please don’t worry! If you wish to return an item:

  • Please ensure you do so within 28 days of your purchase. After this time we will not be able to accept the return.
  • The item(s) must be unused and and in the same condition that you received them, in the original packaging with all original tags and labels attached.
  • Unfortunately we cannot accept returns for sale items and only full priced pieces can be refunded.

To complete your return please follow the below steps:

  1. Please email us on orders@bobanastore.com stating your name and order number along with the items you would like to return and reasons for doing so. Please include any images and as much detail as possible. 
  2. Pack your unwanted items, along with your proof of purchase documents in the original packaging or secure postal bag or box and post/courier to the following address: California House, California Lane, Bushey Heath, Hertfordshire, WD23 1ES
  3. Unfortunately we are unable to cover the cost for postage returns or refund the original shipping fee, so please do bear this in mind when returning.

 ** Please note - we recommend using a trackable shipping service for your return as we cannot be held responsible for items lost in the post.